Course curriculum

  • 1

    Introduction to the Course

  • 2

    Mindset and Emotional Management in Disagreement

    • Leveraging AI for Communication

    • Managing Your Thoughts and Reactions

    • Humility in Disagreement

    • The Role of Self-Examination in Acknowledging Mistakes

    • Psychological Analysis of Conflict Resolution
  • 3

    Core Strategies for Effective Communication

    • Resolving Disagreements Effectively with Active Listening

    • Finding Common Ground After Disagreement

    • Asking Genuine Questions for Deeper Understanding

    • Highlighting Areas of Agreement in Discourse

    • Disagreeing in a Professional Way

    • Disagreeing in a Non-Disagreeable Way
  • 4

    Conflict Resolution in Professional and Social Settings

    • Strengthening Team Relationships Through Genuine Respect

    • Strategies for De-escalating Workplace Disagreements Calmly

    • Managing Disagreements Without Immediate Reaction

    • Talking Through Workplace Disagreements and Their Causes

    • Handling Disagreement Professionally in Price Negotiation

    • Resolving Disagreement with Counterproposals
  • 5

    Long-Term Conflict Management and Reflection

    • Seeing Unresolvable Disagreements as a Win

    • Periodic Assessments Before Concluding on Disagreements
  • 6

    Course Wrap-Up and Feedback

    • Q&A on This Course

    • Course Feedback for Improvement

    • Congratulations on Course Completion