Delivering Bad News to Customers

1

Introduction and Foundations
- Promo Video - Delivering Difficult News Professionally
- Quick Win - Deliver Bad News with Empathy
- See Their Empathy in Person
- No Easy Way Out
- Course Uniqueness: What Made This Course Stand Out
- Focusing on Your Mindset
2

Owning the Message and Building Professional Identity
- Own The Message First Always
- Building Your Career in Your Way
- Building Reputation with Empathy and Solutions
- Packaging Facts with Necessary Emotion
3

Strategy and Preparation
- Prepare for Diverse Responses to Bad News
- Checking In After Delivering Business-Impactful Bad News
- Managing Expectations When Delivering Bad News
- Clarity in Business Avoids Unnecessary Litigation
- Solving Problems After Delivering Direct Bad News
4

Mastering the Art of Empathetic Delivery
- Careful Empathy Crucial for Difficult News
- Delivering Challenging Updates with Poise
- Always Give Full Bad News and Helpful Planning Details
- Deliver Bad News Personally and Respectfully, Not Indirectly
- Handle Intense Customer Reactions with Forethought
5

Choosing the Right Communication Medium
- Communicate Important News via Video Sources
- Crucial Information Requires a Phone Call
- When Texts Are Best for Bad News
- Essential Tips for Tough Customer Service Conversations
- When to Use Email or Text for Bad News
- Let Your Voice Reflect the Real Emotion
6

Excellence in Service & Professional Growth
- Elevating Service for Your Most Valuable Customers
- Mastering Difficult Conversations for Career Advancement
7

Reflection and Certification
- Not Too Late to Ask Questions on This Course
- Enhancing Learning Through Insightful Course Evaluations
- Congratulations: Certified in Professional Customer News Delivery Skills